DirectD Care & Care Premium


  1. The above price quoted is for 12 months coverage.
  2. For accidental damage or liquid damage repair, 7 working days turnaround time is needed for standard repairs for West Malaysia and 10 working days for East Malaysia.
  3. Irreparable device will be replaced with like for like unit.
  4. For robbed or snatched theft, approximately 24 hours approval time is needed and device will be replaced with like for like unit.
  5. Manufacturer warranty will be void after claim via DirectD Care or DirectD Premium.
  6. DirectD Care and DirectD Care Premium is covered for one year upon from the date of purchased of device from DirectD.
  7. Insurance premium is based on retail price of the insure phone.
  8. Excess fee is needed in the event of claim (repair & replacement).
  9. Repaired parts or replaced item will have 3 months warranty.
  10. Kindly access online portal to request a claim.