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‼️ New changes on exchange policy ‼️
Effective 25 January 2024, all exchange request must be made via email to deviceservice@compasia.com and not instantly at DirectD outlet. For walk in customers, DirectD team will help escalate the request to CompAsia and customers have to wait for call from CompAsia.
Introducing DirectD Care 5.0.
Your best device exchange plan ever💪
What is DirectD care?
A device exchange program with device replacement instead of repair.
Under what circumstances, can you request for an exchange?
Anything! If you don’t like your phone, we’ll replace it (No questions asked)
How long is the exchange process?
The provider will reply to the email from 9AM - 6PM during business days (Monday to Friday).
Do i have to bring back the full set together with the box?
No. Just bring back your phone without any accessories or box, we will replace a brand new full set for you.
Where do I send the device for exchange?
The information will be updated by email.
What are the most common reasons in which customers request for an exchange?
- Water damage
- Dislike the color of the phone
- Broken device due to mishandling
- Screen crack due to mishandling
-You don’t like the phone because it was given to you by your ex🤣
How long is the coverage period?
• 6 months (1 time exchange)
• 12 months (1 time exchange)
• 24 months (2 times exchange, once per year)
How much is the cost of DD care?
It depends on the price of the phone, please click on this link for pricing> https://www.directd.com.my/DDcare
Is there any charges for a new replacement?
Yes. Service fee is applicable for each time an exchange is requested.
How do I purchase DD care?
Buy any device (Smartphones/Tablets/Laptops) at DirectD, and you can purchase this awesome exchange plan.