Safeguard Pro powered by Anycover

Accidents happen. Enjoy peace of mind with accidental damage protection that protects your smartphones from day one.

The rundown

 

	Screen Protection* We’ll fix your phone screen if it breaks or cracks.
	Malfunction protection We cover any mechanical or electrical failures such as camera, speaker, or mic failure for free.
	Replacement* If your smartphone can't be repaired, we’ll replace it.
	Accidental damage* We protect against any accidental breaks, drops, or liquid damage for the first 12 months.
	Customer focused support No more long waits, our virtual claims agent will help file your claim in a jiffy, 24/7.
	Attended theft if your device is stolen while it’s with you, we’ve got you protected.

 

 

 

How to claim with Anycover?

	Step 1 Receive Contract. Soon after your paid purchase of the protection plan you would receive an email from us containing the details of your Service Contract and a unique Contract ID. If you haven’t received this, reach out to us at support@anycover.co
	Step 2 File a claim. Look up your inbox for unique Contract ID, use it to file a claim with Annie (24/7 chatbot) in just few minutes. Alternatively reach out to us via Email, Online webform or Telegram
	Step 3 Resolution. Once your claim is approved, you’ll be requested to drop off the product at the nominated service center and be notified to pick-up once its repaired. If it can’t be repaired, expect a replacement!

 

Frequently Asked Questions

This Frequently Asked Questions addresses common queries, concerns, or issues related to SafeGuard Pro.

Please see the SafeGuard Pro Terms and Conditions for complete details.

1. Why should I add SafeGuard Pro protection?
   SafeGuard Pro provides peace-of-mind with added protection for the products you love. We offer an affordable, stress-free protection plan so your products are covered even after the manufacturer warranty expires. This means you don't need to worry about potentially high repair costs in the future.
   
   
2. When does the coverage start?
   The coverage starts on the day the manufacturer warranty expires, which is typically one or two years. If the plan includes accidental damage protection, the coverage starts on the day your product is delivered.
   
   
3. How can I file a claim?
   You can easily file a claim through our 24/7 chatbot, via Telegram chat, email, or our contact form. In either case, no paper receipts or warranty cards are required.
    
4. What info is required to file a claim?
   When filing a claim with SafeGuard Pro, you simply provide your contract ID (included in the confirmation email that you received from support@ anycover.co on the day of purchase) and tell us about the product issue.
   
   
5. How long does it take until a claim is resolved?
   Usually, we will acknowledge your claim within one day and arrange for either repair or replacement within two days, so that you can get a functioning product back as fast as possible!
   
   
6. What if I need to return my product?
   If you decide to return your product, the merchant will return the money you paid for the protection plan. Depending on how much time has passed since your purchase, SafeGuard Pro will issue a refund.
   
   
7. Can I add SafeGuard Pro protection after the purchase?
   Yes, you can add SafeGuard Pro protection for your product from eligible merchants within 21 days of purchase. Just drop us an email and we will provide you with a link to add on the desired coverage for your product.
   
   
8. What about product issue during the manufacturer warranty period?
   In this case, please reach out to the customer service of the manufacturer or the merchant from whom you bought the product. We are happy to assist you with that in case you don't have a contact.